General policy
Refunds and cancellations depend on the type of service, whether work has started, third-party charges, verification status, and the agreement made for the request.
Appointments
If you need to cancel or change an appointment, contact TAC as early as possible so the team can update the schedule.
Service fees
Some services may involve non-refundable administrative, processing, or third-party costs. TAC will explain applicable charges where relevant.
Disputes
If there is a concern with a service, contact TAC with your name, service details, date, and a clear explanation. The team will review the matter and respond with the next step.